[Geysers] Help with a thank you

[Rich Gatlin]

A couple of links that might be helpful.


http://www.xanterra.com/Corporate-Offices-350.html


http://www.xanterra.com/how-was-your-stay-1899.html

RichLG96 at gmail
Rich Henderson

On 7/9/09, Karen Webb <caros at xmission.com> wrote:
> Since we're among the most articulate complainers about problems with
> the concessionaires in the park, we wondered if someone on the list
> could help us figure out where to direct an actual compliment. We had
> two issues, including surviving the Great Flood of '09 in the Inn (the
> other was a dinner issue at Lake Lodge cafeteria). I know in years past,
> it would have been like pulling teeth and would have required writing to
> site managers and other higher-ups to get a fair resolution (and the
> attitude of all but the site managers would have been to just blow us
> off. After having made our reservations a year in advance and checked on
> what Snow Lodge cabin we were likely to get in August when we visited in
> July one year, we actually got told when the three of us got stuck in
> one of the shoebox-sized cabins that there were many rooms we could rent
> in West Yellowstone and the park could do nothing for us except rent us
> a much pricier room in the Inn). This year with both issues, we got the
> attitude my business partner and I try to convey in our business --- if
> there's a problem, we ask what we can do to fix it or offer immediate
> recompense of some sort. The entire attitude of the staff (at least in
> our experience with these two problems) seemed so oriented toward
> satisfying the customer when there was a problem and actually validating
> that there was a problem that needed to be fixed that it really took us
> by surprise. Does anyone know if there's a chief of ops or chief of
> concessions we can write to just to comment about this exemplary change
> in attitude and level of service?
> Thanks for any help anyone can give us here,
> Karen Webb
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