[Geysers] Help with a thank you

[Karen Webb]

Since we're among the most articulate complainers about problems with 
the concessionaires in the park, we wondered if someone on the list 
could help us figure out where to direct an actual compliment. We had 
two issues, including surviving the Great Flood of '09 in the Inn (the 
other was a dinner issue at Lake Lodge cafeteria). I know in years past, 
it would have been like pulling teeth and would have required writing to 
site managers and other higher-ups to get a fair resolution (and the 
attitude of all but the site managers would have been to just blow us 
off. After having made our reservations a year in advance and checked on 
what Snow Lodge cabin we were likely to get in August when we visited in 
July one year, we actually got told when the three of us got stuck in 
one of the shoebox-sized cabins that there were many rooms we could rent 
in West Yellowstone and the park could do nothing for us except rent us 
a much pricier room in the Inn). This year with both issues, we got the 
attitude my business partner and I try to convey in our business --- if 
there's a problem, we ask what we can do to fix it or offer immediate 
recompense of some sort. The entire attitude of the staff (at least in 
our experience with these two problems) seemed so oriented toward 
satisfying the customer when there was a problem and actually validating 
that there was a problem that needed to be fixed that it really took us 
by surprise. Does anyone know if there's a chief of ops or chief of 
concessions we can write to just to comment about this exemplary change 
in attitude and level of service?
Thanks for any help anyone can give us here,
Karen Webb