[Geysers] Help on a few room issues?

[caros at xmission.com]

Wondering if someone can help us figure out who the right admin person  
in the park would be to talk about these issues:
1) Trish mentioned that the "utility fee" is actually optional. I  
wasn't going to fuss too much until I looked and saw that this fee  
amounted to $8.80 a night. If this money is going to fund things like  
the new VC but leave us with those crummy miserable little latrines at  
Lower and Midway, yes, I would feel really justified in withholding  
the fee. Can anyone confirm that it is optional and if there's an  
after-the-fact way to have this rescinded if we paid with VISA?
2) Other issue: We sprang for a Western Snow Lodge cabin in part for  
the bathtub (sort of an alternative to Boiling River, closed with the  
high river water all over the park). Problem arose when we got in the  
first night and had no hot water. The maintenance fellow (took two  
calls to get him there, so night # 2 with no chance of a bath)  
actually admitted that two cabins share a 52 gallon hot water tank and  
if someone gets to it before you do, you're kind of SOL till the tank  
reheats the water an hour later. Adding to the fun was the fact that  
the drain plug didn't actually hold the water. That took us till  
around the 5th night to resolve. It seems unethical to charge $60  
extra for a service the cabin is not set up to provide consistently.  
Plus the usual one day having all the towels removed and no fresh ones  
left and one day beds didn't get made. We did talk to the site  
managers several times and got a little bit knocked off the bill, but  
in retrospect, we should have been charged for a Frontier cabin for  
the nights we had to jury rig the tub to get any hope of enough hot  
water to bathe.

Anyway, anyone know the right person to kvetch to and verify that this  
fee actually was optional?

Thanks!
Karen Webb

Fantasy with heart, mind, and soul!
Adventurers of the Carotian Union
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